Have questions? We’ve got answers for you

Do I need to be connected to the internet to use CBAS?

Answer: No, our POS can work either you are online or offline. All the info that you have worked on will be stored on the iPad or tablet and then synchronized with the cloud. So, for example if your ISP is down, your services will not be interrupted. We guarantee 100% up time 24 hours a day, 7 days a week, 365 days a year.

What kind of support does CBAS offer its customers?

Answer: Since CBAS is cloud-based, the majority of issues can be resolved remotely by our multilingual technical support department, free of charge!. Friendly and knowledgeable operators are standing by ready to assist you, 24 hours a day, 7 days a week, 365 days a year! We provide onsite support as well on a non-profit basis.

Is CBAS's menu and other systems difficult to set up?

Answer: No. You don’t have to be a “Techie” or intimidated by what seems to be a very high-tech, complicated software to the naked eye. We made sure CBAS’s management control panel is easy to use as browsing the internet!  And remember, we’ll be there for you 24/7/365 in case you have any problems along the way.

Is CBAS only available in the United Arab Emirates?

Answer: CBAS is proud to offer its software solution to clients all over the world.

I already own a POS system for my restaurant business; can I still use any of your services?

Answer: Yes. We could offer you our Digi Catalogue which is also in the cloud. Customized specifically through your preference reducing the cost of your paper printing and any additional cost whenever you change prices for your menus or you have a new dish to serve. Also, it helps you to upsell or cross-sell your products.

Does CBAS have employee management tools like payroll, attendance and other employee related management tools?

Answer: CBAS cannot provide these services but, Cadvil Solutions is proud to offer another system to its clients that has the capability to handle employee related management tools. For more details, please feel free to visit the link.

What kind of reports are available on CBAS?

Answer: CBAS offers a very comprehensive reporting system. You can retrieve just about any data about your business operations. We can also customize reports to suit your individual needs and welcome your feedback so we can continuously improve our software and service; so please don’t be shy.

Does CBAS offer an inventory system?

Answer: Yes, we have created one of the most comprehensive, yet easily self-managed inventory systems on the market today. The system only requires a one-time inventory input and the rest is automatically managed by our state-of-the-art inventory system.

What types of stores can CBAS be used for?

Answer: You don’t have to limit yourself. We give you unlimited possibilities for your business needs. CBAS is the right fit solution for every retail business.

What Tax formats are supported?

Answer: CBAS supports different countries tax formats such as VAT, Service, GST & PST. All you need is, organize different tax rates per items per tax location. CBAS takes care of the rests in billing. In addition, CBAS also provides option to change the default tax rate while billing.

What are all the modules available in CBAS?

Answer: CBAS is complete Retail Management Solution that composes of Sales, Purchase, Customer Management, Inventory, Barcoding & Reports for single and multiple locations.

Can I export data to my accounting solution?

Answer: CBAS allows saving sales, purchase and other data in csv file. After saving in the desired file, you can export to the application.

Does it work on IOS and Android?

Answer: Yes, unlike any other cloud-based POS, our POS works on both IOS and Android software. While the central management module, works on browser which can be accessed from anywhere, as in anywhere.

What do User mean?

Answer: User refers to the number of persons (cashier, accountant and other workers in your retail) who can log on to your CBAS account in and off your retail premises.

What does Register User mean?

Answer: The Register User is a type of access that the user is restricted to access CBAS only on-premises to a secured billing registers. The Register Users cannot access CBAS anywhere, except the Billing Registers they are authorized.

What does "Register" License mean?

Answer: Register License refers to the number of Billing Registers that the license is applicable for. Once you buy a license for a Register, you can set up CBAS for offline billing and can create any number of Node Users to grant access to the licensed register. Note: Register User’s are limited to access CBAS only within the corresponding retail facility.

What does "User" License mean?

Answer: User License refers to the number of Users who can use CBAS in and off premises. Users can log on to any licensed Billing Registers. Note: CBAS offline billing works only in the licensed Billing Registers.

Can I switch from one plan to another plan?

Answer: You can upgrade from one plan to another and you can also downgrade. For example: If you are using a Starter plan or Single Store, you can upgrade to Single or Multiple Stores plan, respectively. If you are using Single or Multiple store plan, you still can downgrade to Starter plan. This gives you complete control of your paid subscription with us.

What if my free trial for CBAS expires?

Answer: After the expiry of your 15 day trial, your CBAS account will be locked and subsequently after a period (currently 20 days from the Signup date), your domain name will be deleted permanently in order to make the data storage available for active and new CBAS users. If you still need more days to evaluate, just contact us for more details.

What is the setup cost or implementation charges?

Answer: CBAS is self serviceable SaaS POS solution. You can setup your store yourself easily. If you still need our assistance, you are welcome to contact us and we are very pleased to be of assistance.

Can I upgrade from FREE plan to paid plans later?

Answer: You can upgrade from FREE plan to paid plans at any time. Please do not hesitate to contact us for plans and pricing.

Is there any minimum contract period in sign-up?

Answer: No, there is no minimum contract period in sign-up

Can I increase or decrease Users & Registers?

Answer: Yes, you can increase or decrease the number of Users and Register licenses as per your need.

Can I add new stores while I expand?

Answer: Yes, you can add new stores for your retail business. Please feel free to contact us for more information.

*Will I be charged for the inactive users?

Answer: Yes, charges are applicable as per the number of User licenses that you buy irrespective of its status. You can revise your User license as per your requirement.

*Will I be charged for the unused periods?

Answer: Yes, charges are applicable as per the Register and User license that you buy irrespective of the days that you used. However, you can revise your plan based on your requirement.

How does Offline Billing work?

Answer: CBAS enables non-stop billing at the time of poor or no internet connection. CBAS will automatically identify if you are offline and it will automatically synchronize everything once you go online.

Will I lose my offline data, If I uninstall the app, press clear data or clear cache?

Answer: Yes, you will lose your offline data. So before uninstalling CBAS or pressing clear data or clear cache, make sure that all your data have been synchronized and backed up.

How do you give support to me?

Answer:  We extend our support through E-mail, Phone, online help material, video tutorials and hands on support.

I don’t want to spend 8,000 – 10,000 AED for a POS System, how much does it cost to switch to CBAS?

Answer: We don’t want you to spend a fortune either which is why CBAS has a customer friendly pricing model. For pricing, please feel free to check our website or contact us for more details. To be safe, you should probably start with a free account so you can give us a test drive without investing too much from the get-go.

I’m a very busy person, how much time will it take to set up CBAS?

Answer: It really depends on how many products you have and how busy you are. Some business owners complete the process within a couple of hours, but if you have tons of SKUs and not a lot of free time, it could take weeks.

We do understand that time is gold for business owners, so in order to make the set-up as quick and painless as possible, we recommend that you prepare CSV files of the following before starting the process:

  • List of all products
  • List of prices and tax information
  • List of SKUs or barcodes
  • List of customers

If you need someone to walk you through the process, just get in touch with us and our support staff can assist you.

We also offer professional services that include hands-free setup (where we take care of everything, including migrating products and customers) and one-to-one training. You can contact us for more info.

Will CBAS be compatible with my existing hardware?

Answer: It’s very likely that CBAS will play nice with the printers, scanners, credit card readers, and equipment you already have. We focus on making the software work with the best and most commonly used retail hardware and we hear a lot from retailers that using CBAS works successfully with their printers and other hardwares.

I want to use CBAS on an iPad or a tablet, will it work?

Answer: Yes, CBAS is the only POS software compatible for both Android and IOS operating system and it runs great on either an iPad or a tablet. You’ll be able to get the system up and running either by downloading our app or using our web-based application. Because nowadays, an increasing number of retailers are opting for mobile POS systems because they’re sleek, portable, and allow you to bring the check out process easily to your customers.

I am not a techie person, will I have a hard time migrating my products and customer database with CBAS?

Answer: No, you will not be having a hard time. CBAS lets you add your products and customer database on an easy process and if you want to add products in bulk, we also have a CSV import functionality.

I am already comfortable with my current POS, is CBAS really a better choice?

Answer: Most of our client who have switched to CBAS never look back. Our customers love the software’s user-friendly and intuitive interface, as well as its features and integrations. You don’t have to take our word for it though but we have positive feedbacks from our clients.

However, we understand that each business is unique and not all tools may be a good fit for you. That’s why we invite you to try our free trial and see if it meets your needs.

I don’t want to get stuck if I have questions, is it possible to call your support team anytime?

Answer: We wouldn’t want you to get to get stuck either. Fortunately, CBAS’ support is available 24/7 through email, phone and even hands on support.

I own a seasonal business, can I cancel my subscription but still keep my data?

Answer: Yes, you sure can. We know how valuable your data is to you so we’ve taken the steps to ensure that you never lose it. CBAS offers a service for a small amount per month where you can retain all your store data until you’re ready to use your account again.

If you prefer to download the data yourself, or if you want to permanently cancel your account, you can export your sales history, product list, customer list, and any other reports you might need.

I don’t have a reliable internet connection, will CBAS still work for me?

Answer: Yes, it still can work. While we highly recommend that you run CBAS with a stable Internet connection, we know that occasionally your internet provider might let you down. That’s why CBAS has an offline mode that still lets you perform your operations and once it goes online, it will automatically synchronize.

I have many existing printed barcodes from my old POS, can I use these with CBAS?

Answer: Yes, you can. Existing barcodes can be scanned into the SKU field in the product page, so you won’t have to generate new ones from scratch.

I have more than one store, will CBAs still work for me?

Answer: Yes, indeed. CBAS works great for retailers with multiple locations and it makes it easy to manage your inventory, staff and customer information across all your stores.

I’m not comfortable with web-based solutions, is my data safe in the cloud?

Answer: Relax, CBAS doesn’t store any sensitive data (like credit card info) so data breaches are highly unlikely. As far as concerns for crashes, our entire server is backed up to the hour so in the (again, highly unlikely) event that something goes wrong, your data will remain safe.

If anything, your data is actually safer when you store it in the cloud compared to saving it locally. Why? Because in case (knock on wood) something happens to your devices (i.e. you get the blue screen of death or they get stolen) you’ll still be able to access and take control of your information using other devices that can log into CBAS.

I need someone to come over and set up my POS system, do CBAS attend to “house calls”?

Answer: We get it. You’re business-savvy, but not necessarily tech-savvy. Good thing CBAS has a local company here in the UAE who would be very happy to come to you and attend to your needs anytime and anywhere.

I like CBAS but don’t know how to start, what should I do next?

Answer: Talk to us!  We’d be happy to discuss your questions or concerns so you can make the right decision. But the best and sure-fire way to determine if CBAS is a good fit for your business is by trying it out for yourself. Try our free trial, and take advantage of our product support while you’re at it so you can get all the answers you need or you could call us for a free demo.

I want to see CBAS in action, what should I do?

Answer: You can immediately sign up and try our CBAS trial for free or you could call us and request for a demo.